NarailMeat
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Privacy Policy Terms & Conditions বাংলা

NarailMeat — শর্তাবলি (Terms & Conditions)

Effective date: 11 October 2026
Last updated: 11 October 2026

1. Introduction

These Terms & Conditions apply to your use of the NarailMeat website (narailmeat.com.bd) and to orders placed through it. NarailMeat is owned by Md Asif Hosen Sagor; its sister shops are Narail Broiler House (Old Bus Terminal, east side of the petrol pump, Charerghat Road, Narail Sadar, Narail) and Golden Harvest. By using the website or placing an order, you agree to these terms. How we handle your information is described in our Privacy Policy (https://narailmeat.com.bd/privacy-policy).

2. Accounts and sign-in

  • Your mobile number is your account identity. Purchases made with the same mobile number at our shops and on the website belong to the same account.
  • You can sign in with your mobile number and an OTP sent by SMS. You may also sign in with an optional password or with your Google account.
  • You can also order as a guest without an account.
  • You are responsible for giving a correct name, mobile number and address. Do not share your OTP or password with anyone.
  • We may cancel accounts or orders in cases of fake orders, fraud or misuse.
  • Account deletion: you can request it from Account > Profile > Delete my account. However, an account cannot be deleted while any baki (credit) is outstanding. Details are in the Privacy Policy.

3. Orders

  • Placing an order on the website is a request to buy. An order is accepted only when we confirm it by phone call.
  • We may cancel an order if an item is out of stock, the address is outside our delivery area, or the details are incorrect. Any advance payment will be refunded.

4. Pre-orders (advance booking)

  • Some items are available only by advance booking, such as 3–3.5 kg broilers and double-yolk eggs.
  • A pre-order is accepted only once we confirm it.
  • You may cancel a pre-order while it is still pending.

5. Prices

  • Prices are shown in Bangladeshi Taka (৳).
  • Prices may change at any time in line with market rates. The price at the time your order is confirmed applies.
  • If a price is shown incorrectly by mistake, we will inform you; you may accept the correct price or cancel the order.

6. Cut-to-order meat and weight

  • Meat is cut and prepared to your request after we receive your order.
  • Weight after cutting may vary slightly. The final price is based on the actual weight, and we will tell you the final amount before you pay.
  • Because meat is cut specially for you, an order generally cannot be cancelled once cutting has started (see section 8).
  • Photos are for illustration only; the actual product may look slightly different.

7. Delivery

  • We deliver within Narail town.
  • Delivery is usually made within 2–4 hours of order confirmation. Delays may happen due to weather, traffic or other unforeseen reasons.
  • Delivery fee: 30 Taka within Narail Pourashava (municipality). For addresses outside the Pourashava, we will confirm whether delivery is possible and the charge when confirming your order.
  • Deliveries are made during our business hours. Orders placed late in the day may be delivered the next day; we will tell you the expected time when we call to confirm.
  • If you cannot be reached by phone or no one is at the address at delivery, we will try to contact you again; if we still cannot reach you, the delivery may be rescheduled or the order cancelled.
  • Please check your items when you receive them.

8. Cancellation

  • You may cancel an order before cutting/preparation begins. To cancel, call: 01740-815495.
  • Once cutting has started, the order generally cannot be cancelled. In special cases, please call us and we will try to help where possible.
  • Pre-order cancellation is covered in section 4 above.
  • If we cancel an order for any reason, any amount already paid will be refunded in full.

9. Returns and refunds

  • Because meat is perishable, returns are generally not accepted, but we will make it right if:
    • you received the wrong item;
    • the meat is spoiled or of poor quality;
    • the quantity is short.
  • Please call us (01740-815495) within 24 hours of delivery. If possible, keep photos of the item.
  • After reviewing the complaint, we will replace the item or refund you. Refunds for cash on delivery orders are paid in cash or via bKash.
  • Approved refunds will be paid within 7 days of approval.

10. Payment

  • On the website: currently cash on delivery. Online payment through the EPS payment gateway will be added later; payments will then be processed by EPS on its own systems.
  • At our shops: cash, bKash, Nagad, bank, Bangla QR and card.
  • We will never ask for, and do not store, your card details, PIN or wallet credentials. Never share your PIN or OTP with anyone claiming to be NarailMeat.

11. Loyalty points

Earning points:

  • 10 points per 1,000 Taka, prorated — i.e. 1 point per 100 Taka — rounded down to whole points. Example: a 2,750 Taka bill earns 27 points.
  • Points are earned only on bills fully paid at the time of sale. For website orders, points are added once the order is delivered and paid.
  • No points are earned on baki (credit) bills.
  • Website orders currently earn points on the full bill total, including the delivery fee.

Using points:

  • 1 point = 1 Taka of discount.
  • A minimum of 50 points is needed to redeem.
  • Points can cover at most 50% of a bill.
  • Points cannot be used to pay off baki.

Other rules:

  • Points expire 12 months after they are earned.
  • If an order or bill is cancelled or voided, the points earned on it are reversed, and any points redeemed on it are returned to you.
  • Points cannot be exchanged for cash and cannot be transferred to anyone else.
  • NarailMeat may adjust or cancel points in cases of fraud, misuse, or returned orders.
  • Unused points are cancelled if you delete your account.
  • These rules may change; changes will be announced on the website.

12. Limitation of liability

We do our best to deliver fresh, good-quality meat on time. To the extent permitted by law, our liability for any order will not exceed the amount paid for that order. After delivery, proper storage (refrigeration) and cooking of the meat are the customer's responsibility.

13. Use of the website

You may not use the website for unlawful purposes, fake orders, using another person's details, or harming the site.

14. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with a new date. Continuing to use the website after changes means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of Bangladesh. If you have a problem, please contact us first; we will try to resolve it through discussion. If it cannot be resolved, disputes will be subject to the courts having jurisdiction in Narail.

16. Contact

NarailMeat — Owner: Md Asif Hosen Sagor
Address (NarailMeat and Narail Broiler House): Old Bus Terminal, east side of the petrol pump, Charerghat Road, Narail Sadar, Narail
Phone: 01740-815495
Website: https://narailmeat.com.bd
Privacy Policy: https://narailmeat.com.bd/privacy-policy